Primaseller fetches open orders from your online channels. But, we integrate with various sites and each one has a different order status. It is hard to define an open order when there are a plethora of order statuses across different channels. The following table illustrates the different order / fulfillment / shipment statuses for which we fetch orders from different sites.
| S.no | Online Channel | Channel field considered | Orders are fetched for | Additional Comments |
| 1 | Bigcommerce | Order Status | Awaiting Fulfillment, Awaiting Shipment, Awaiting Pickup, Awaiting Payment. | Awating Payment orders are only fetched if the payment method contains the string "cash on delivery". |
| 2 | Magento | Order State | New, Processing | For Order State New, only those orders are fetched for which Order Status is specified while connecting the online channel. When no Order Status is mentioned all the Order Statuses will be fetched. |
| 3 | Magento 2 | Order State | New, Processing | For Order State New, only those orders are fetched for which Order Status is specified while connecting the online channel. When no Order Status is mentioned all the Order Statuses will be fetched. |
| 4 | Woocommerce | Order Status | Processing, Pending payment, On-hold, Failed | Pending payment, On-hold and Failed orders are fetched when the payment method is COD/BACS/Cheque. |
| 5 | Shopify | Fulfilment status | Fulfillment status is empty | All the orders whose Fulfillment Status is empty will be fetched. |
| 6 | Etsy | Order Status | All those orders which are not shipped | |
| 7 | Ebay | Order Status | Completed, Cancel_pending | |
| 8 | Amazon | Order Status | Shipped and unshipped orders | For orders which are shipped, only those orders are fetched for which TFM shipment staus is pending pickup. |
| 9 | Flipkart | Order Status | All confirmed orders |